Swan Valley Laundry Boutique
Terms of Service

Effective Date: April 1, 2026


Welcome to Swan Valley Laundry Boutique. These Terms of Service (“Terms”) govern your access to and use of our website, booking platform, and laundry-related services. By accessing this website, creating an account, submitting information, booking a service, or otherwise using our website or services, you agree to be bound by these Terms.

If you do not agree to these Terms, do not access or use this website or book services through Swan Valley Laundry Boutique.

1. About Swan Valley Laundry Boutique

Swan Valley Laundry Boutique provides laundry-related services, including but not limited to wash and fold services, pickup and delivery services, and specialty handling options, subject to availability, location, and acceptance of your order.

All services are subject to these Terms, our posted policies, and any additional service-specific terms presented at the time of booking.

2. Eligibility to Use This Website and Services

You must be at least 18 years old, or the age of majority in your jurisdiction, to use this website or book services on your own behalf. By using this website, you represent that you have the legal capacity to enter into a binding agreement.

If you use this website or book services on behalf of another person, household, or business, you represent that you have authority to do so and agree to these Terms on their behalf.

3. Acceptance of Terms

By visiting this website, submitting a booking, creating an account, making payment, or using any Swan Valley Laundry Boutique service, you acknowledge that you have read, understood, and agreed to these Terms, along with any related policies referenced on this website.

Your continued use of the website or services after any update to these Terms constitutes your acceptance of the revised Terms.

4. Website Access and Account Responsibility

Certain features of this website may require you to provide contact information, address details, payment information, scheduling information, or create an account.

You agree to provide accurate, current, and complete information and to promptly update any information that changes. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Swan Valley Laundry Boutique reserves the right to suspend, restrict, or terminate access to any account or website feature if any information provided is inaccurate, misleading, incomplete, fraudulent, abusive, or otherwise violates these Terms.

5. Booking and Scheduling

All services must be booked in advance through our website or other approved booking method. Appointments are reserved in time slots and are first come, first served. Booking availability is not guaranteed until your order is accepted and payment is successfully processed.

We operate on a structured schedule to ensure timely service for all clients. Incomplete, inaccurate, late, or conflicting bookings may be declined, canceled, or rescheduled at our discretion.

A grace period of up to 15 minutes may be allowed at our discretion. After that time, the appointment may be considered missed and subject to applicable fees or cancellation.

6. Payment Policy

All orders must be paid at the time of booking unless otherwise stated in writing by Swan Valley Laundry Boutique.

No cash payments are accepted.

Your booking is not confirmed until payment is successfully processed. If a payment is declined, reversed, disputed, or otherwise fails, Swan Valley Laundry Boutique may decline, delay, cancel, or withhold service and/or delivery until all outstanding balances are paid in full.

By submitting payment information at checkout, you authorize Swan Valley Laundry Boutique and its payment processors to charge the payment method on file for your booking amount, any remaining balance due after final weighing, approved add-on services, applicable fees under these Terms, and any other authorized charges related to your order.

7. Final Weight and Pricing

Orders priced by the pound are weighed upon processing. A minimum charge of $25 is required at booking for $1/lb services. After weighing, any remaining balance will be charged to the payment method on file based on the total processed weight.

All pricing is finalized based on actual weight at the time of processing.

Estimated pricing shown before weighing is provided for convenience only and does not guarantee final cost.

Additional fees may apply for specialty services, travel outside the standard service area, itemized inventory, heavily soiled treatment, delicate handling, missed appointments, unsanitary handling, or any approved extra service requested after booking.

8. Cancellations, Rescheduling, and No-Shows

Cancellations made more than 24 hours in advance may be eligible for rescheduling or account credit, at our discretion.

Cancellations made within 24 hours of the scheduled service may be charged a cancellation fee. This fee compensates for reserved service time and loss of availability for other clients.

No refunds will be provided for cancellations made within 24 hours or for missed appointments, no-shows, unavailable pickups, or unprepared orders.

Swan Valley Laundry Boutique reserves the right to determine whether a booking qualifies as canceled, missed, incomplete, or ineligible for refund based on the circumstances of the appointment.

9. Pickup Policy

Pickup requests must be clearly noted during booking, including any relevant address, access, gate, entry, apartment, or location details.

All items must be bagged, ready, and placed in the designated pickup area within the scheduled pickup window. If items are not available, accessible, or ready at the time of pickup, the appointment may be considered missed and no refund will be provided.

A $10 travel fee applies to locations outside a 20-mile radius of Easton, Pennsylvania, unless otherwise stated.

Swan Valley Laundry Boutique is not responsible for delays, missed pickups, or access issues caused by inaccurate location details, restricted entry, unsafe conditions, animals, weather, building access problems, or the client’s failure to prepare items.

10. Delivery Policy

Delivery is intended to involve a direct handoff between the laundry specialist and the client, unless another delivery arrangement is approved.

If a client chooses to designate a porch, doorway, lobby, front desk, concierge, package room, or other drop-off location due to unavailability or convenience, the client assumes all risk of loss after delivery is completed to that location. Swan Valley Laundry Boutique is not responsible for any lost, stolen, misplaced, weather-damaged, or tampered-with items after delivery has been made to the designated location.

A $10 travel fee applies to locations outside a 20-mile radius of Easton, Pennsylvania, unless otherwise stated.

11. Laundry Preparation Requirements

All laundry must be bagged and ready at the time of pickup. Clients are responsible for checking and emptying all pockets before service. Swan Valley Laundry Boutique is not responsible for damage caused by items left in pockets, including but not limited to pens, markers, cosmetics, gum, tissues, batteries, sharp objects, valuables, electronics, or other personal property.

Clients are also responsible for identifying any garments that require special care, delicate handling, fragrance-free products, stain concerns, air-drying, or any other special instructions at the time of booking.

Swan Valley Laundry Boutique reserves the right to refuse any order or item deemed unsafe, hazardous, excessively contaminated, structurally unsound, or unsuitable for the requested level of service.

12. Refusal of Unsafe, Hazardous, or Unsanitary Items

Swan Valley Laundry Boutique reserves the right to refuse any item deemed hazardous, unsafe, unsanitary, or beyond the scope of standard household laundry service. This includes, but is not limited to, items containing or affected by:

excessive bodily fluids
pet waste
urine
feces
vomit
blood beyond normal household levels
sharp objects
insects or infestations
mold or mildew conditions creating health risk
chemical exposure
flammable substances
heavy grease or oil saturation
any contamination posing a risk to people, machines, or other clients’ items

Refused items may be returned unprocessed and may incur a $15 unsanitary or handling fee.

13. Delicate Service Policy

13.1 Service Requirement

Delicate service must be selected at the time of booking. If delicate service is not selected, all items will be processed under standard wash settings.

If delicate items are identified during processing without prior selection, Swan Valley Laundry Boutique reserves the right to determine the most appropriate course of action based on garment type, quantity, condition, and workload. This may include processing items under standard wash settings, processing items using a delicate cycle when reasonable, or applying a $10 delicate service fee to adjust the order accordingly.

13.2 Client Responsibility

If delicate service is selected, clients are responsible for separating all delicate items from regular laundry prior to pickup. Failure to separate delicate items may result in items being processed under standard wash settings or handled at our discretion.

13.3 Delicate Items and Special Care

Delicate fabrics include, but are not limited to, silk, satin, lace, chiffon, linen, wool, cashmere, rayon, spandex or elastane blends, sheer or lightweight garments, and garments with embellishments such as beading, sequins, or embroidery.

Delicate items are processed using specialized wash settings designed for lower agitation and gentler handling.

13.4 Weight and Additional Fees

Delicate loads must not exceed 20 pounds. If delicate items exceed this limit, a $10 delicate handling fee will be applied for every additional 10 pounds.

13.5 Documentation Requirement

If special care is requested for delicate items, clients are required to take clear, full-item photos or videos prior to pickup. These records may be required for damage claim consideration.

13.6 Delicate Item Liability

While Swan Valley Laundry Boutique exercises reasonable care in handling delicate items, these materials are inherently more vulnerable to stretching, shrinking, fraying, weakening, embellishment loss, or other damage during laundering. By selecting delicate service, the client acknowledges and accepts the increased risk associated with delicate fabrics. Swan Valley Laundry Boutique is not responsible for damage caused by the natural limitations of delicate materials, pre-existing conditions, age, hidden weakness, prior wear, or manufacturer defects.

14. Heavily Soiled Items and Treatment Policy

Items affected by pet waste, urine, feces, smoke, vomit, strong odors, or similar contamination must be disclosed before service.

These items may require specialized treatment beyond standard laundering, including but not limited to separate machinery, designated equipment, high-strength detergents, sanitizing agents, odor-elimination products, extended wash cycles, additional rinsing, and other enhanced cleaning measures intended to reduce contamination and prevent cross-contamination with standard orders.

By submitting items for heavily soiled treatment, the client acknowledges that this process may increase the risk of fabric weakening, discoloration, shrinkage, material deterioration, fading, distortion, odor persistence, or incomplete restoration.

Swan Valley Laundry Boutique will use reasonable care and professional judgment in treating such items, but complete removal of stains, odors, contamination, or visible evidence of soiling is not guaranteed.

Failure to disclose contamination may result in refusal of service, additional fees, delayed turnaround, limited liability, or return of items unprocessed.

If the client does not agree to the terms of this section, Swan Valley Laundry Boutique reserves the right to decline treatment services. In that event, the items may be returned in their original condition without washing or processing.

Swan Valley Laundry Boutique is not liable for damage to items undergoing heavily soiled treatment where the treatment selected or required is reasonably necessary to address the disclosed or discovered contamination.

15. Item Count and Inventory Policy

Itemized inventories are not included in standard service.

If requested and accepted, an inventory service fee of $15 may apply, and the order may be processed with an extended turnaround time, including a 48-hour turnaround or longer where needed.

Clients must report any missing-item concerns within 24 hours of delivery. Swan Valley Laundry Boutique is not responsible for missing item claims made after that time.

16. Stain Removal and Results Disclaimer

Stain removal is not guaranteed. Some stains may become more visible after cleaning, especially if previously set, heat-treated, aged, oxidized, chemically altered, or improperly treated before service.

Swan Valley Laundry Boutique does not guarantee restoration of any garment to its original appearance, texture, shape, smell, or condition.

17. Garment Care and Limitation of Liability

Swan Valley Laundry Boutique agrees to exercise reasonable care in the handling, washing, drying, folding, and processing of garments and household items using commercially accepted methods, unless specific written instructions are provided and accepted.

However, laundering carries inherent risks, including but not limited to color bleeding, shrinkage, fabric weakening, pilling, seam stress, fading, distortion, loss of embellishments, and ordinary wear and tear.

Swan Valley Laundry Boutique is not responsible for damage resulting from:

pre-existing garment conditions
prior wear and tear
hidden defects
poor construction
improper or missing care labels
manufacturer defects
unstable dyes
normal laundering outcomes
improperly disclosed special-care needs
client packing or preparation errors
undisclosed contamination or hazardous conditions

In the rare event of proven negligence by Swan Valley Laundry Boutique, any liability will be limited to the lesser of:
(a) the current fair market value of the item,
(b) the replacement value reasonably established for the item, or
(c) the amount paid for the service relating to that item.

Swan Valley Laundry Boutique shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of use, inconvenience, lost profits, emotional distress, or business interruption, to the fullest extent permitted by law.

18. Detergent, Scent, and Product Preferences

Swan Valley Laundry Boutique uses standard, high-quality laundry products unless otherwise specified and agreed in advance.

Clients are responsible for disclosing any scent sensitivities, fragrance preferences, allergies, detergent restrictions, or product limitations at the time of booking. Personal scent preference alone is not grounds for refund, rewash, or claim unless Swan Valley Laundry Boutique failed to follow agreed written instructions.

We reserve the right to substitute substantially similar products when necessary due to inventory, availability, machine compatibility, or operational needs.

19. Additional Requests and Add-On Services

Any service, request, instruction, or add-on not included in the original booking may result in additional charges and must be approved before completion when feasible.

Swan Valley Laundry Boutique reserves the right to accept, decline, delay, or modify requested add-ons based on timing, workload, machine capacity, item type, and service availability.

20. Order Review and Claims Window

Clients are responsible for reviewing all delivered items within 24 hours of delivery.

Any concern regarding missing items, damage, odor, incomplete processing, or other service-related issue must be reported within that 24-hour period. Claims submitted after 24 hours may be denied.

The client agrees to cooperate in any reasonable review of a claim, including providing photos, descriptions, packaging details, booking information, or other documentation requested by Swan Valley Laundry Boutique.

21. Respectful Communication and Right to Refuse Service

All communication with Swan Valley Laundry Boutique must remain respectful and professional.

We reserve the right to refuse, cancel, suspend, or discontinue service to any client or website user for harassment, abuse, threats, disrespectful behavior, discriminatory conduct, unsafe situations, repeated boundary violations, fraud, chargeback abuse, misuse of promotions, or any conduct that interferes with operations, staff wellbeing, safety, or other clients’ service.

This right applies to both website use and service relationships.

22. Website Content Ownership and Intellectual Property

All content on this website, including but not limited to text, graphics, branding, business names, service descriptions, logos, photographs, layouts, designs, policy language, and other original materials, is owned by or licensed to Swan Valley Laundry Boutique and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, create derivative works from, or exploit any website content without prior written permission, except for personal, non-commercial use that does not remove ownership notices or misrepresent the source.

Use of this website does not transfer any ownership rights to you.

Wix notes that site owners generally own the materials they create in their Wix account, but it also recommends legal review for copyright and trademark issues.

23. Prohibited Website Use

You agree not to use this website in any way that:

violates any law or regulation
interferes with the website’s operation or security
attempts unauthorized access to accounts, data, or systems
submits false, misleading, stolen, or fraudulent information
misuses coupons, promotions, or payment systems
copies or scrapes website content without permission
introduces malware, bots, scripts, or harmful code
impersonates another person or entity
uses the site for spam, abuse, or unlawful activity

Swan Valley Laundry Boutique reserves the right to investigate suspected misuse and take any action it deems appropriate, including restricting access, canceling orders, preserving records, or contacting relevant service providers or authorities where appropriate.

24. Promotions, Discounts, and Offers

Discounts, promotional codes, and special offers must be applied at the time of booking unless otherwise stated. Promotions may be limited by date, service type, location, account, order minimum, or other conditions.

Promotions may not be combined unless explicitly stated. Swan Valley Laundry Boutique reserves the right to modify, suspend, cancel, reject, or correct promotional offers at any time in the event of misuse, error, abuse, fraud, or operational necessity.

25. Privacy

Use of this website may involve the collection, storage, and processing of personal information needed to provide bookings, payments, communication, pickup and delivery logistics, and customer support.

Your use of this website is also subject to our Privacy Policy, which should be posted separately and linked on this website. Wix recommends maintaining a separate Privacy Policy explaining how visitor and customer data is collected and handled.

26. Third-Party Services and Payment Processors

This website may use third-party platforms, processors, apps, integrations, maps, forms, communication tools, or booking technology to facilitate services and payments.

Swan Valley Laundry Boutique is not responsible for outages, errors, delays, security incidents, policy changes, or performance issues caused by third-party tools or service providers beyond our direct control.

Your use of such tools may also be subject to the terms and privacy practices of those third parties.

27. Disclaimer of Warranties

To the fullest extent permitted by law, this website and all services, content, scheduling tools, and related materials are provided on an “as is” and “as available” basis.

Swan Valley Laundry Boutique makes no guarantees that the website will always be uninterrupted, error-free, secure, or available at any specific time, or that any particular service result will be achieved beyond the reasonable service standards described in these Terms.

Nothing in these Terms excludes any rights that cannot lawfully be excluded under applicable law.

28. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Swan Valley Laundry Boutique and its owner, operators, representatives, contractors, and affiliates from and against claims, liabilities, losses, damages, judgments, costs, and expenses arising out of or related to:

your violation of these Terms
your misuse of the website
inaccurate, false, or incomplete information you submit
your breach of any law or third-party right
the condition, contamination, or special characteristics of items you submit for service
disputes arising from your designated pickup or drop-off instructions

29. Suspension, Termination, and Refusal of Access

Swan Valley Laundry Boutique reserves the right, at any time and in its sole discretion, to suspend, limit, refuse, or terminate your access to the website, your account, a booking, or any service offering, with or without notice, if we believe you have violated these Terms, misused the website, created risk, interfered with operations, or engaged in conduct inconsistent with our policies or business standards.

Wix specifically identifies suspension or cancellation rights as a common item included in Terms and Conditions.

30. Changes to Website, Services, and Terms

Swan Valley Laundry Boutique reserves the right to modify, suspend, discontinue, restrict, or update any part of the website, booking process, pricing, service offerings, service areas, policies, promotions, fees, turnaround times, or these Terms at any time, with or without prior notice.

Wix recommends including language that preserves the business owner’s right to change offerings and terms over time.

31. Governing Law and Venue

These Terms and any dispute arising out of or relating to the website or services shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

To the fullest extent permitted by law, any dispute not otherwise resolved shall be brought in a court of competent jurisdiction located in or serving Northampton County, Pennsylvania, and you consent to that venue and jurisdiction.

32. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

33. No Waiver

Failure by Swan Valley Laundry Boutique to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

34. Entire Agreement

These Terms, together with any policies incorporated by reference and any booking-specific terms presented at checkout, constitute the entire agreement between you and Swan Valley Laundry Boutique regarding your use of the website and services.

35. Contact Information

For questions regarding these Terms, service issues, or policy concerns, please contact:

Swan Valley Laundry Boutique
Website: swanvalleylaundry.com
Phone: 610-442-6336
Email: info@swanvalleylaundry.com


36. Agreement to Terms

By accessing this website or booking services with Swan Valley Laundry Boutique, you acknowledge and agree to all of the Terms above.